Outlook Showing Wrong Profile Picture

We got a call from a customer who had sent themselves an email as a test and the profile picture was someone else’s photo. This would happen as soon as the user typed in there email address and Outlook recognized it the photo of the other person would show up. We changed his profile picture in Outlook to be a white blank, but we still had the issue.

The problem was in the person’s contacts. They had a person in their contacts who picture was showing as the unwanted profile picture. We discovered the user had somehow had our customer’s email address not as the email address, but as the second email address. So when our user went to type in their email address it was associated with the person in their contacts.

Let us know if this helped you…

Outlook 2013 Can’t Create Signature

We got a call from a user that just got their laptop upgraded to Windows 10 using Office 2013. When the user tried to create their signature Outlook would freeze. Found a couple of links with suggestions, but this one did the trick.

https://support.office.com/en-us/article/outlook-freezes-clicking-the-signature-button-c70b36c2-66ca-401c-ab45-f29a46495d02

The trick was to Settings >> Search for Apps. Click on “Apps and Features”, and uninstall “Microsoft Office Desktop Apps” and uninstall it. It did require a reboot, but everything was working after that.

Let us know if this helped you…

Outlook Contacting:\\googleads.g.doubleclick

Had a customer with an issue of Outlook “Not Responding“, and a dialog box would popup saying: Microsoft Outlook Contacting: \\googleads.g.doubleclick.net\pagead\viewthroughconversation\877065211”.

Running Outlook in safe mode would stop this from happening. Go to run and type in “outlook /safe” and hit enter.

The following article lead us to possible Malware. There were no obvious browser add-ins or extensions that could be causing this. We found the following article which prompted us to install and run RougeKiller.

Click here to see article.

RougeKiller found 3 items that we didn’t really see as a threat. One was just a shortcut, but one was a registry entry. We recreated the short and let RougeKiller Quarantine the three items. We restarted the machine and the issue didn’t popup again. We uninstalled RougeKiller and restarted the machine and Outlook was working properly.

Let us know if this helped you….

Outlook a program is trying to access e-mail address

We had a customer who’s Outlook keep popping up the following dialog box.

Here is the link we used to understand the issue.

https://support.office.com/en-us/article/i-get-warnings-about-a-program-accessing-email-address-information-or-sending-email-on-my-behalf-86cc5ece-379e-45e3-b8eb-3fefba09946b

This location uses Vipre Antivirus. We logged onto their server and went into the Vipre console. The customer’s machine appeared up-to-date with the client; however, the definitions were slightly behind. Not by much. We pushed “Definition Upates”, and this resolved the issue right-a-way.

Let us know if this helped you…

 

Outlook Keeps Asking For My Credentials

We were having this issue with one of our employees. He would login using his network password. He could access our Outlook Web App (OWA) which requires his same network password; however, when we entered that password into his Outlook we would get “Wrong username or password“.

The solution came with the “Credential Manager“.  There was a long “MicrosoftOffice15_Data:orgid:….“.  I click on this to expand and hit “Remove from vault“, and this fixed the issue.

Although this worked for several customers we had one that required us to create a new profile in the Mail portion of the Control Panel.

Let us know if this helped you…

 

Outlook – Invalid index. (Exception from HRESULT:0x8002000B(DISP_E_BADINDEX))

We had a customer who was having an issue with Outlook 2016. They were getting a dialog box with the error: Invalid index. (Exception from HRESULT:0x8002000B(DISP_E_BADINDEX)).

I did a quick repair on the Outlook program, but this didn’t fix the issue. Others on the web found the issue resides in the Add-ins.

How to find and disable Outlook 2016, 2013 and 2010 Add-ins and plugins

In Outlook >> File >> Options >> Add-ins we discovered a “Sage” add-in. They use Sage for their banking but felt that shouldn’t be attached to their email. We turned off the “Sage” add-in and we were no longer getting the issue.

Let us know if this helps you…

 

Never Purchase Office From Dell

We recently purchased 7 machines from Dell and we ordered Office 2016. Our recommendation is to never do this. Dell sells the product without a product key or Activation code. They force you to deal with Microsoft to get it activated. This is an issue because the association is strictly based off of the email address of the purchase. This is an issue because in order to activate the product you have to create a new Microsoft email account and associate the Office with the new email.

You can easily see that Microsoft will have no idea of the association between the purchase and the new email account. We found countless posts over this same issue.

Here is the biggest joke. This is the statement officially from Dell.

Beginning December 16, 2016, if you purchased a Microsoft Office product with your Dell system, you will not receive an Office product key card to activate your product. Instead, you must activate your Office product through your Microsoft Account (MSA). If you do not have an MSA, you will be directed to create one the first time you open any Office application.

As you can see if you don’t have a Microsoft account they want you to create one. Again how does Microsoft know the association between the Dell purchase and the license.

In conclusion, when purchasing a new computer from Dell we would advise to never purchase Microsoft Office from Dell.

Let us know if this helped you…

 

Set Up Office 365 Email Account In Office 2007

We have a customer with Office 2007 and needed to set up an Office 365 account. Auto Discover was looking for the server, so I put in “outlook.office.com

The following web link gave great detailed instructions for manually configuring the mail server.

https://oit.colorado.edu/tutorial/office-365-outlook-windows-manual-exchange-configuration

The real ticket was manually configuring the email server.

Let us know if this helped you…

 

Godaddy Office 365 Email Setup With Office 2010

I had to install an older copy of Office 2010 Pro Plus on a Windows 10 machine that got reset because Windows Automatic Repair was stuck in loop.

I installed Office and started with adding their Godaddy Office 365 account into Outlook. During the install I ran into error 1719, but got past it. Here is how I did it. Fix error 1719.

Outlook couldn’t just set up the email. Godaddy has a program specific to setting up their Office 365.  I found the program here.

https://www.godaddy.com/help/outlook-setup-assistant-windows-set-up-email-automatically-19938

The program ran into  issues.

When I tried to run their link “Open Office Setup” I got the following error.

I needed to upgrade the Outlook 2010. This lead me to this page.

https://support.office.com/en-us/article/office-updates-a118ec61-f007-492f-bfa5-5a6f764d5471?ui=en-US&rs=en-US&ad=US

I downloaded and ran the update “KB 2687521“.  After I ran the update I ran the Godaddy assistant again and I got this error.

This time when I clicked to “Open Office Setup” the setup opened and ran. Outlook opened and I was able to get the two email accounts set up.

Let us know if this helped you…