We recently had an office that needed their Microsoft Office 2016 re-installed. They had 20 downloadable copies but we had no idea which license was being used by which employee. Using the following method we were able to find the product keys and get their licenses straightened out.
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Our tech Timmy stumbled upon this site that is a nice way to tackle Mail Flow issues with Office 365.
Simply navigate to : http://aka.ms/FixEmail and follow prompts. (you will need to login to an office 365 account that’s in the domain you’re dealing with.)
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Had a user getting prompted by Outlook to enter credentials for another email account. There were no additional accounts attached to her outlook. I ended up using Microsoft’s Credential Manager and deleting out all the entries. This time when Outlook opened it was asking to log into a different account that the user once had linked to her email account. I quit Outlook and went back to the credential Manager and deleted out a new entry. Restarted Outlook and the issue was solved.
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Had a customer who got a new laptop and needed Office 2016 installed. I logged in under his account and hit the install software button. When I got the the next page my only choices were phone or tablet. The laptop was running in desktop mode, so it should detect which mode I was in.
We were getting the following error:
“Your admin has turned off Office install. Contact your admin for more information on how to get Office in your organization”
The issue turned out to be he only had a E1 plan which doesn’t include Office. This customer had a disk with Office 2007 that we needed to use.
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Had a client that uses “CodePLex – Outlook Google Calendar Sync” to sync Outlook calendars with their Google calendars. They were getting a bunch of different errors. The following link lead me down the right path.
It seems like there was an issue with the trust center and antivirus. I discovered there wasn’t any antivirus on the machine. When I installed their Vipre anti-virus and restarted the machine this fixed the issue.
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We had a Excel file that we needed to copy some of the cells to recreate a new proposal. The Excel file was locked, so we could view it but couldn’t copy anything.
I found the following link that helped me unlock the document.
https://www.ablebits.com/office-addins-blog/2016/02/10/protect-unprotect-excel-sheet-password/
I had to use the script and the VBA code to get a temporary password. This temp password allowed me to edit the document and do a Save As.
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Had a customer who needed to change their Gmail password. When they opened Outlook it asked for the new password, so they entered it. Outlook keep prompting for the new password.
The customer could go to Gmail and log right in.
It turned out to be Google needs this account to be “Less secure apps” section of your Gmail account. It should be here https://myaccount.google.com/lesssecureapps. Turn on this feature.
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Had this issue with a customer with Outlook in completely in Spanish.
In add/remove programs I removed the FR and ES versions of office.
Ran “change” and then “repair” on the existing EN Office installation.
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