A customer called in because the hard drive in their copier died and was replaced. Since it was replaced the settings were never the same and their “Scan-to-folder” and “scan-to-email” was no longer working.
I could see there was an attempt by someone to get this set up; however, they would get an error about failing to send because of SMTP authentication. In the web interface of the printer which I reached by typing the IP address of the printer into the browser window and supplying the default credentials of “admin” and password “1111”.
Go to the “Properties” tab and in the Menu on the left under “Services” go to “Email” and then “Setup”. Go to the “Required Information” tab. This group is using Office 365 to handle their email, so I needed the following settings:
- SMTP Server: smtp.office365.com
- Port: 587
- Host Name: check this box.
- Device Email Address: I had to add a valid email address and password.
While still in the “SMTP (Email)” section go to the “SMTP Authentication” tab. Here is what we needed fixed. It should look like the following:
You can use the “test configuration” button to make sure it is working properly.
This YouTube video did help me get the connection to Active Directory working correctly.
Here is a link to Xerox’s support for the copier I was working on.
Let us know if this helped you…