Virus Archives - SCD Information Technology

Outlook Program Trying to Access Email Address Information & VIPRE

Dwayne Grimes — Wed, 19 Jun 2019 14:28:11 +0000

We got a call from a customer who got the following popup. A quick search on the web lead me to this article from Microsoft. https://support.office.com/en-us/article/i-get-warnings-about-a-program-accessing-email-address-information-or-sending-email-on-my-behalf-86cc5ece-379e-45e3-b8eb-3fefba09946b I looked on the server and in the Vipre console I couldn’t push updates or definitions. We restarted the users machine to see if Vipre still shows it needs […]

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Delete VIPRE patchmanagement contents

Dwayne Grimes — Thu, 02 May 2019 16:47:21 +0000

Had a customer whos machine was running slow. We ran WinDirStat to see what was eating up the space on the machine. The pagesys file was huge, but a large chunk was under VIPRE. Specifically with the PatchManagement Patches. According to VIPRE is it okay to delete out the contents of this folder. We found […]

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Outlook a program is trying to access e-mail address

Dwayne Grimes — Thu, 06 Dec 2018 18:24:50 +0000

We had a customer who’s Outlook keep popping up the following dialog box. Here is the link we used to understand the issue. https://support.office.com/en-us/article/i-get-warnings-about-a-program-accessing-email-address-information-or-sending-email-on-my-behalf-86cc5ece-379e-45e3-b8eb-3fefba09946b This location uses Vipre Antivirus. We logged onto their server and went into the Vipre console. The customer’s machine appeared up-to-date with the client; however, the definitions were slightly behind. Not […]

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Phishing Attempts From Cheapfixerproperties.com

Dwayne Grimes — Fri, 27 Jul 2018 13:50:55 +0000

We had a customer complaining about emails stuck in the spam filter. They were getting an email with the subject line “(3) Incoming messages failed to sync”. In the email was a button to “Restore Messages”; however, when we hovered over the link the web address was for “https://cheapfixerproperties.com/…”. We told the customer this was […]

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Email Scam – I do know, XXXXXXXX, is your password.

Dwayne Grimes — Thu, 12 Jul 2018 17:43:05 +0000

We received an email from a old customer who got an email with the following message. “I do know, xxxxxxx, is your password. You don’t know me and you are probably wondering why you are getting this e-mail, correct? actually, I actually installed a malware on the adult vids (sexually graphic) site and do you […]

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VIPRE – A problem has occurred in VIPRE Threat Scanner

Dwayne Grimes — Tue, 27 Feb 2018 19:07:07 +0000

We had a customer who was having VIPRE pop ups. Here is a screenshot of what they were getting. I contacted VIPRE and they knew right a way how to fix it. They said it was a bad definition that came down in early February. The fix is to download a small file that will […]

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VIPRE Won’t Update – How To Manually Update.

Dwayne Grimes — Wed, 27 Dec 2017 16:29:53 +0000

We recently ran into this issue. It was eventually resolved using the console on the server, but here is the page that lead us to download the latest definitions and install them. http://definitions.vipreantivirus.com/ Let us know if this helped you…

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Outlook -The synchronisation failed – check the Sync tab for further details

Dwayne Grimes — Thu, 03 Aug 2017 15:55:36 +0000

Had a client that uses “CodePLex – Outlook Google Calendar Sync” to sync Outlook calendars with their Google calendars. They were getting a bunch of different errors. The following link lead me down the right path. https://help.toutapp.com/hc/en-us/articles/203348310-A-Program-Is-Trying-To-Access-Outlook-Email-Address-Information Open Outlook 2010, go to “File/Options/Trust Center” menu item, and then click on the “Trust Center Settings” button […]

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Safe To Update Adobe Flash Player – Not Really!

Dwayne Grimes — Thu, 18 May 2017 13:19:46 +0000

Had another employee ask to me upgrade his Flash Player. He got a warning that the Flash Player was out-of-date. I actually have worked in Flash for years and appreciate all that it can do, but from a security stand point it can be too powerful. When I got to his machine I saw the […]

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Protecting From WannaCry Ransomware

Dwayne Grimes — Wed, 17 May 2017 13:55:10 +0000

We have been diligently verifying our customers computer systems are up-to-date and protected from the lastest round of Ransomware called “WannaCry”. Not sure exactly what patches needed to be applied I found a good page from SolarWinds the lists the appropriate patches for a given Operating System. https://support.solarwindsmsp.com/ Microsoft’s Update Catalog allows you to download […]

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