We recently had to move a domain from Wild West Domains to another Godaddy Reseller hosting account. This was able to be done in just a few minutes where a domain transfer usually takes a week to complete. We ran into issue when Godaddy moved the DNS in the background and then asked me what the MX record was. They didn’t explain to me that that we should have written it down, so now we had to start from scratch.

I logged into their Office 365 account as the Admin and went to Setup >> Domains.  We could see there were issues with the various records.

We clicked on the domain name with the issue and it lead us to some screens to fix the issue.

We clicked on the “click here to view”.

Clicking on “Fix my Records” took me to a Godaddy Login where it asked for authorization and then it would fix my records; however, I had already went in and manually updated the records. Their page gave me good instructions on what records to add.  It was broken up in sections and those sections had titles. Those title were the type of record I needed to add. In the image above you will see “MX Records” and CName Records”.

My final records were as follows:

Let us know if this helped you…