Archive: October 2019

Bizhub C458 No Registered One-touch Destination Available

22 October 2019
Dwayne Grimes
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Categories: Bizhub, Printer

We had an issue where when we hit the “FAX / SCAN” button to the control panel we would get the error “No registered one-touch destination available“. We could find the users in the machines “Address Book“; however when we tried to scan we couldn’t find a proper destination.

One of employees discovered when you hit the button “<<” to bring out the “slide menu” from the right side it said “SCAN / FAX” and here we would get the destinations. We knew the scanning service can still tie into our Address Book stored in the copier.

The following video showed us how to get the Main Screen on the copier to show the Main Menu and not the “Copier” menu.

https://www.youtube.com/watch?v=hnqM2-cIiCI

Let us know if this helped you…

Word Experienced an Error Trying to Open the File

10 October 2019
Dwayne Grimes
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Categories: Excel, Office, Office 365, Outlook, Word

We noticed users were having issues opening Office documents like a Word or Excel file that was sent to them via email. Everything looks normal, but when they click on the file to open it they get the following error.

The fix is really easy.

  • Save the file to your machine
  • Right-click on the file and go down to “Properties“.
  • On the General Tab, check “Unblock” and click okay. This may be on the Security tab.
  • Double-click the file to open it.

You can set up Word and Excel to not block these file types from Outlook.

  • Open Word and/or Excel and click on “File“
  • Go down to “Options“.
  • Click on “Trust Center“, “Trust Center Settings” , and then “Protected View“
  • Uncheck at least “Enable Protected View for Outlook Attachments“.

Let us know if this helped you.

Tennessee Bank Remote Deposit Not Scanning

8 October 2019
Dwayne Grimes
No comments
Categories: Check Scanner

We had a customer calling in saying their scanner isn’t working. When we connected we realized it was a Panini Vision X Check scanner and will need the driver downloaded from the bank. Simply turning the scanner off and then back on didn’t fix the issue.

We had the user log into the bank website. Click on “Remote Deposit“, and then click on “Installation“.

Select “CAS Security Policy” and click “Install“.

Let us know if this helped you…

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