Archive: March 2025

We were testing out some Gantry Particles for a Joomla! website, and one of the “header” particles came with a search field. When we started using this particle’s search no search results were returning. We were getting results from the default search module until we started using the search in the particle. Somehow the search component was no longer working.

This lead us down the path of how exactly does the search component working in Joomla!, and why doesn’t it just work? Frustrating to say the least.

Our issue was resolved by the following process:

• Go to Components >> Smart Search >> Index
• Click on “Options” in the upper-right and set your desired options
• Then click the “Index” button.

This should resolve your issue. Let us know if this helped you…

While helping a new customer out with their WordPress website we were getting the error “Updating failed. The response is not a valid JSON“. We haven’t seen this error before, but it a very common one. The error would happen when we would try to make even just a small text change. We couldn’t do anything till this was fixed.

There were a ton of solutions out there on the web, but this just wasn’t fixing our issue. The customer was using Godaddy’s Ultimate Managed WordPress hosting. We tried flushing the cache, but this didn’t help. We tried changing the permalinks, but the error Updating failed. The response is not a valid JSON prevent us from changing the permalinks.

We tried all the fixes suggested and nothing worked. We finally called Godaddy tech support and they were blaming the cache. We cleared all the cache and waited till the next day to give the hosting time to clear out. The next day we came back and the permalinks had changed away from “custom”. Now we could make the changes and the site was running better.

Godaddy didn’t say they flushed the cache, but something changed. Maybe we just needed to wait till the Content Distribution Network (CDN) cache was cleared.

Our best advice for this issue is to use a “Private Browser” window. This seemed to work the best.

Let us know if this helped you…