Archive: February 2018

VIPRE – A problem has occurred in VIPRE Threat Scanner

27 February 2018
Dwayne Grimes
No comments
Categories: Antivirus, Security, VIPRE

We had a customer who was having VIPRE pop ups. Here is a screenshot of what they were getting.

I contacted VIPRE and they knew right a way how to fix it. They said it was a bad definition that came down in early February. The fix is to download a small file that will remove the old definitions and restart the agent.  Here is the link they sent us.

https://homesupport.vipre.com/support/solutions/articles/1000259870-vipre-alert-2-6-2018-problem-has-occurred-in-vipre-scanning-engine-or-vipre-threat-scanner

I ran the executable which only took few minutes and I got a popup saying VIPRE was my antivirus. I could see in the VIPRE Console on the server that the definitions were updating, so the Console and the agent were communicating again.

Let us know if this helped you…

 

Windows 10 – Mouse Keyboard Not Working Or Auto Repair Loop

21 February 2018
Dwayne Grimes
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Categories: Windows 10, Windows Update

We have had a number of calls regarding a number of issues with Windows 10 machines. It started the week of February 13, 2018. We had three calls for Windows 10 machines that were in an Automatic Repair Loop. We ended up having to do a Reset on a few machines and reinstall their software. Other machines we did a complete reinstall of the OS.

 

A week later we got calls for mouse and keyboard not working. We were able to find other users on the Net having the same issues after a Windows 10 update. At least these users were able to get into Windows. Some users had a completely black screen so they couldn’t interface with the computer. For these users we were able to do a system restore to a point before the update.

 

Our tech Corie discovered the update KB4074588 seems to be the main issue. We had Surface Pro 4 that the Keyboard and Mouse won’t work no matter what we did, but removing this update got the mouse and keyboard working again. In the Device Manager remove any devices that have yellow triangle. Restart Windows and Windows should put back some default drivers for the devices.

After we removed the update we used the following link from Microsoft to hide the update.

https://support.microsoft.com/en-us/help/3183922/how-to-temporarily-prevent-a-windows-update-from-reinstalling-in-windo

 

We did find an extensive discussion about this topic on Bleeping Computers Forum. Here is the link to that thread.

 

https://www.bleepingcomputer.com/forums/t/671179/recent-windows-10-update-breaks-usb-mouse-and-keyboard-on-dell-3040/

 

Let us know if this helped you….

 

 

Godaddy Office 365 Email Setup With Office 2010

20 February 2018
Dwayne Grimes
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Categories: Office, Office 2010, Office 365, Office 365 Godaddy, Outlook, Uncategorized, Windows 10

I had to install an older copy of Office 2010 Pro Plus on a Windows 10 machine that got reset because Windows Automatic Repair was stuck in loop.

I installed Office and started with adding their Godaddy Office 365 account into Outlook. During the install I ran into error 1719, but got past it. Here is how I did it. Fix error 1719.

Outlook couldn’t just set up the email. Godaddy has a program specific to setting up their Office 365.  I found the program here.

https://www.godaddy.com/help/outlook-setup-assistant-windows-set-up-email-automatically-19938

The program ran into  issues.

When I tried to run their link “Open Office Setup” I got the following error.

I needed to upgrade the Outlook 2010. This lead me to this page.

https://support.office.com/en-us/article/office-updates-a118ec61-f007-492f-bfa5-5a6f764d5471?ui=en-US&rs=en-US&ad=US

I downloaded and ran the update “KB 2687521“.  After I ran the update I ran the Godaddy assistant again and I got this error.

This time when I clicked to “Open Office Setup” the setup opened and ran. Outlook opened and I was able to get the two email accounts set up.

Let us know if this helped you…

 

 

 

Windows 10 – Reinstall Office 2010 – Error 1719

20 February 2018
Dwayne Grimes
1 Comment
Categories: Office, Office 2010, Uncategorized, Windows 10

Had a customer that needed their older version of Office Pro Plus 2010 reinstalled. During the installation I got the following error.

The error lead me to the following Microsoft support page.

https://support.microsoft.com/en-us/help/2642495/the-windows-installer-service-could-not-be-accessed-error-when-you-try

I used Method 1 and was successful. Make sure to include the following line at the top of the Registry entry.

Windows Registry Editor Version 5.00

Let us know if this helped you…

 

Not Receiving Emails In Office 365 – After My Mailbox Was Compromised.

7 February 2018
Dwayne Grimes
No comments
Categories: Email, Exchange, Office, Office 365

We had a customer get their Office 365 email account compromised / attacked. The password was reset and the user could send email she just didn’t receive them.

I went into her online Office 365 account and verified the issue. This page lead me to the fix.

https://support.office.com/en-us/article/Find-and-fix-email-delivery-issues-as-an-Office-365-for-business-admin-e7758b99-1896-41db-bf39-51e2dba21de6

Their advice to check the mail flow helped me solve the issue.

You need to go into the individuals account and click on the setting gear icon in the upper-right:

Scroll down to “Your App Settings” and click on “Mail”.

On the left-hand side menu, in the “mail” section, click on “Inbox and sweep rules”.  Go through the rules to see if there is a rule that is causing your issue.

The attacker set up a rule for the emails to go to the “deleted” folder. A common practice.

Let us know if this helped you…

 

CSS Warp Text

5 February 2018
Dwayne Grimes
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Categories: CSS, Joomla, PHP

Working on a new project I wanted to create a badge that would have warped text with a dynamic date. It would be a flag with the text of how long the company has been in business. They started in 1997 and I used PHP to get the current year and display in the warped text.

This site helped me accomplish this.

http://csswarp.eleqtriq.com/

I took a little bit to understand how it sets the position, but when you understand it this site is incredibly helpful.

Let us know if this helped you….

 

Install Godaddy SSL Certificate Into A 2010 Exchange

5 February 2018
Dwayne Grimes
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Categories: Exchange, Godaddy Web Hosting, SSL

We got a notification from Godaddy that our SSL has been renewed and is ready to be downloaded and installed. This download will not work you will need to Re-key, wait for verification ( 30 minutes ), and install this new certificate.

  • Log into the Exchange Console and click on “New Exchange Certificate“.
  • Give the new cert a name. I prefer to match the domian the cert is for such as “mail.mydomain.com“. If the common name doesn’t match the certificate name you will get warnings when you visit the page.
  • We often don’t use the “wildcard” feature, so we leave it blank.
  • In the Exchange Configuration page we set the following settings.
    • Client Access Server ( Exchange Active Sync )
      Check “enable” and use “mail.mydomain.com“.
    • Client Access Server (Web Services, Outlook Anywhere, and Autodiscover)
      Check “Enable Web Services is enabled“.
      Check “Outlook Anywhere is enabled”
      External host name for your organization
      “remote.domain.com, mail.domain,com”
      Check “Autodiscover used on the Internet”
      Check “Short URL”
      Autodiscover URL
      remote.domain.com
    • Client Access Server (POP/IMAP)
      Don’t check anything. We don’t use these anymore, but you can if you need it.
    • Unified Message Server
      Do not check this.
    • Hub Transport Server
      Leave these unchecked.
    • Legacy Exchange Server
      Leave unchecked.
  • Click Next
  • Certificate Domains
    Verify the Domains and click next.
  • Organization and Location – Just fill out the company information
  • In the Certificate Configuration verify the “CN” or “Common name” is “mail.mydomain.com” and click “New“.  The certificate will complete, but it will take up to an hour to be verified. After that you can download it from Godaddy.
  • Log into the Godaddy account and to the Certificates area. Find the Cert you are looking for, select the type, and hit download.
  • Unzip the download.
  • Go back to the Exchange server, select the “pending” cert, and click on the “Complete Pending Request”.
  • Hit browse to find the “.crt” file. You will need to change file type to “All Files(*.*)”
  • Select your “.crt” file and hit the “open” button.
  • Hit the complete button.
  • You can now go back to the Exchange Server and assign Services such as IIS, SMTP to the cert.

Here is a great article from Godaddy explaining the Cert on an Exchange 2010

https://www.godaddy.com/help/exchange-server-2010-install-a-certificate-5863

Let us know if this helped you…

 

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