Archive: April 2019

HP 401 USB Printer Won’t Install

29 April 2019
Robert Kelly
No comments
Categories: HP Printer

We had a situation where we were installing an HP printer via USB. This should have been the easiest set up; however, the printer wouldn’t install correctly. We followed the instructions from HP which was to disconnect the USB cable, run the installation package, and when prompted hook the USB up.

Well the install process would finish, but the printer showed up in “Devices and Printer” as a Media Device. We discovered we needed to turn off the “Smart Install“, and the printer would install as a printer. The following article helped us.

https://h30434.www3.hp.com/t5/Printers-Archive-Read-Only/LJ-400-M401-dn-installation-fails-repeatedly/td-p/2543727

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Web Design Scam

26 April 2019
Dwayne Grimes
1 Comment
Categories: Hosting, Scam, Web Design

We have received a couple of emails over the past couple of years where someone is looking for a website to be built or redesigned. They are looking for quotes. For the most part it seems like a normal-ish inquiry. They often are responsive to emails.

I sent the a quote which was more than their budget and they were okay with it, but then they started to ask about Bank information. What the bank was that was going to process her credit card. Not information I need to give out at this point. Then things get really funky.

She wanted me to accept her credit card payment, but needed me to pay her designer almost half and keep the balance for the deposit we require with a $50 tip. That isn’t how things work. I told the we can’t do that, and decided to warn others before you waste your time. If you get an email from “MellisaJavon23@gmail.com” don’t even reply.

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Outlook Emails Show In Search Not In Inbox

25 April 2019
Dwayne Grimes
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Categories: Uncategorized

We had an issue with a user who was getting emails from a person, but couldn’t find them unless they searched. The emails were not going the junk or deleted. It turned out there were “sweep rules” set up to automatically move the emails to the “RSS Feeds” folder.

Not sure if the users account had been compromised, so our first suggestion is to change their password. This was fixed in Office365 webmail. Log into the users account. Click on the gear icon in the upper right. Go down to “Your App Setting” and then “Mail”. On the left side you will see “Inbox and sweep rules”.

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Skype Camera Side Ways – Solved

19 April 2019
Dwayne Grimes
No comments
Categories: Skype, Webcam

Had a customer that when he tried to use Skype the webcam was showing his video feed sideways. We looked the web for a solution and a lot of people had the issue and said to uninstall and use a earlier version.

We were able to resolve issue by using the installed client version of Skype versus the browser version.

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Office 365 you weren’t recognized as a valid sender

8 April 2019
Dwayne Grimes
No comments
Categories: Email, Office 365, Spam

Had a user who started to get this message. “Your message couldn’t be delivered because you weren’t recognized as a valid sender”. Logged into their Office 365 Admin account and went to Protection >> Action Center. Saw the user there and clicked “unblock” them. It took a minute, and came back with the user still in the list. I tried to send an email at the user and got the same error. In the Admin panel >> Action Center the user was still listed. I clicked “unblock” again and this time the user wasn’t listed. I tried to send another email, and got the same error again. I see a alert on the Action Center page to go to the new “Restricted Users page“. This page didn’t show the user being blocked.

I looked at the error in the Non-Deliverable Report in the returned email. The error in the message is “550 5.1.8 Access denied, bad outbound sender“.

This page was a help to let me know it could take a few hours for the email to resume.

https://support.office.com/en-US/client/results?Shownav=true&lcid=1033&ns=O365ENTADMIN&version=15&omkt=en-US&ver=15

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