Archive: September 2019

TS240 – No Ink Cartridge in Transport

16 September 2019
Dwayne Grimes
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Categories: Uncategorized

We had a customer call because their bank Tellercheck TS240 check scanner wasn’t working. All the lights were lit up correctly; however, it wouldn’t scan. This was a new device and the customer installed the ink cartridge.

In the web browser the check scanner was throwing the error “No ink cartridge in the transport.” The instructions for installing the ink cartridge were to push down the back area till you get a double-click. The user said this did this, but we decided to do it again. After a couple of tries the user heard a click. This totally solved the issue.

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BG&E Bill Review Scam

12 September 2019
Dwayne Grimes
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Categories: Uncategorized

We recently got a visit to our office from a couple of gentleman claiming they are from BG&E and they want to review our bill to make sure we are not being over charged. Which when has the electric company ever cared if you being over billed.

Another employee warned us that this is a scam people have tried for years. They review your bill and then somehow get themselves on your bill. When we said no one was around they realized they were going to scam us and quickly left.

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Export Outlook Global Address Book to Excel

6 September 2019
Dwayne Grimes
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Categories: Excel, Global Address Book

We needed to have an Excel spreadsheet of the email addresses we had in global address book group. Here is the best method we found so far.

  • Open a new email
  • In the “To” area click on the “To” button and select your group.
  • Next to the group name you will see a “+” icon. Click on this and this will display the email addresses.
  • We had a lot of email addresses so we needed to click on the “23 others” text to see all the email addresses.
  • Copy all these email addresses.
  • Open Excel and paste them into a single cell.
  • Select that single cell and go to the “Data” tab in the Excel Tool Ribbon, and click on “Text to Column“.
  • Choose “Delimited” on the first prompt.
  • Choose “;” or “Semicolon” on the next prompt.
  • Choose “General” on the next, and hit “Finish“.
  • Select the whole row by clicking on the row number and hitting “CTL + C“
  • Move down to a blank cell and right-click and choose “Paste Option: Transpose “

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Razer Lycosa Keyboard Locked Up Computer

6 September 2019
Dwayne Grimes
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Categories: Razer Keyboard, Windows 10

We have an employee with a Razer Lycosa keyboard. His Windows 10 machine became unresponsive. The wireless mouse worked fine, but no keyboard input. We rebooted and went through BIOS settings and Advanced Start Up tools; however, none of these fixed the issue.

We put an old USB keyboard in place of the Razer, and everything worked fine. We didn’t spend any time on this issue, but don’t be surprised if you own one and have issues with it.

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Drupal Showing HTML Not Content

4 September 2019
Dwayne Grimes
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Categories: Uncategorized

While making an update to a very slow Drupal site we ended up displaying only the HTML mark up and not the content. This was an easy fix, but took a while because of the slow site.

Just below the content the “Text format” got set to “plain text“. We switched it back to “Full HTML” and this resolved the issue.

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