Had a customer who got a new laptop and needed Office 2016 installed. I logged in under his account and hit the install software button. When I got the the  next page my only choices were phone or tablet. The laptop was running in desktop mode, so it should detect which mode I was in.

We were getting the following error:

“Your admin has turned off Office install. Contact your admin for more information on how to get Office in your organization”

The issue turned out to be he only had a E1 plan which doesn’t include Office. This customer had a disk with Office 2007 that we needed to use.

Let us know if this helps you…