DIVI Theme 2 Map Modules Not Working

We recently started a new site using a purchased Child Theme for Elegant Theme’s DIVI theme, but when needed two map modules on the same page the map module wasn’t working. Not working in the sense the module won’t “find” the second maps addresses. It was putting the starting location way out in the ocean.

We discovered the “Row” setting were “Global“, and once the “Global” was removed the second map was now working normally. This did take way more time then it should have to fix, but that is how it goes sometimes.

Let us know if this helped you…

Godaddy Managed WordPress SSL Installation

We recently completed a Godaddy Managed WordPress site using the Elegant Themes DIVI builder. The site launched but we found that the site wasn’t ranking high in Google. The SEO strategy seemed good; however, simply adding a SSL may help.

Being short on time we decided to let Godaddy install the SSL. The manual method of installing a SSL with Godaddy can be rough. The next day we checked the site and noticed a some of the images were not showing up. We went into to site to investigate and got a warning that that the database was upgraded and we needed to click this button to okay it. Once that was done the images still were not showing up. In the media manager we got the same database upgrade warning. Once we clicked this warning the images in the media library showed up.

We did have to go back to each page that lost the images connection and just re-link them in the page builder. The image source for some images didn’t get the “https” and only had the “http“.

Let us know if this helped you.

Drupal Attack Creates Cron Job

We had a customer who’s Drupal site got compromised and eventually banned. We stripped out all the old Drupal, and uploaded a minimal WordPress version of the site. The hosting was so sluggish that we often got time out errors trying to navigate the site. The back end was the same.

The host is Godaddy, so we contacted them regarding the issue. The CPU usage was pegged at 100%, but the there wasn’t anything else running. While searching the CPanel we discovered there was a Cron Job running.

Even after removing this the hosting was too slow to work with. We ended up going to the screen before you access the CPanel and choosing “Reset” to reset the entire hosting account. It took about 45 minutes before we could re-install the WordPress site.

Let us know if this helped you…

Fix Google Deceptive Site Warning

We have a customer who’s site recently got on Google’s Safe Browsing. After we cleared out all the old site files and upload a new temporary site we still got the following page.

Steps to Fix

Let us know if this helped you.

SCAM – Phone Call Regarding Google Listing

We have been getting phone calls from (240) 514-0971 and (352) 453-5733 which turn out to be a robo calls for fixing our Google listing. You are suppose to push a button to speak to a representative. When I push the button I got a person who tries to scam you to pay them to update your Google listing. When we asked them exactly what they would do they hung up on us. Anyone legitimately asking for your business would stay on the line.

Let us know if this helped you…

Bizhub C458 No Registered One-touch Destination Available

We had an issue where when we hit the “FAX / SCAN” button to the control panel we would get the error “No registered one-touch destination available“. We could find the users in the machines “Address Book“; however when we tried to scan we couldn’t find a proper destination.

One of employees discovered when you hit the button “<<” to bring out the “slide menu” from the right side it said “SCAN / FAX” and here we would get the destinations. We knew the scanning service can still tie into our Address Book stored in the copier.

The following video showed us how to get the Main Screen on the copier to show the Main Menu and not the “Copier” menu.

https://www.youtube.com/watch?v=hnqM2-cIiCI

Let us know if this helped you…

Word Experienced an Error Trying to Open the File

We noticed users were having issues opening Office documents like a Word or Excel file that was sent to them via email. Everything looks normal, but when they click on the file to open it they get the following error.

The fix is really easy.

  • Save the file to your machine
  • Right-click on the file and go down to “Properties“.
  • On the General Tab, check “Unblock” and click okay. This may be on the Security tab.
  • Double-click the file to open it.

Let us know if this helped you.

Tennessee Bank Remote Deposit Not Scanning

We had a customer calling in saying their scanner isn’t working. When we connected we realized it was a Panini Vision X Check scanner and will need the driver downloaded from the bank. Simply turning the scanner off and then back on didn’t fix the issue.

We had the user log into the bank website. Click on “Remote Deposit“, and then click on “Installation“.

Select “CAS Security Policy” and click “Install“.

Let us know if this helped you…

TS240 – No Ink Cartridge in Transport

We had a customer call because their bank Tellercheck TS240 check scanner wasn’t working. All the lights were lit up correctly; however, it wouldn’t scan. This was a new device and the customer installed the ink cartridge.

In the web browser the check scanner was throwing the error “No ink cartridge in the transport.” The instructions for installing the ink cartridge were to push down the back area till you get a double-click. The user said this did this, but we decided to do it again. After a couple of tries the user heard a click. This totally solved the issue.

Let us know if this helped you…