Outlook Cannot log on. Verify You Are Connected…

We had a customer with this issue. One of the error codes was 0x8004011c. It seemed like a profile issue so we created a new profile and repaired Office; however, this didn’t fix the issue.

We went into the Admin section of Office365 to get the MX record for the domain. We realized the web hosting with Godaddy was upgraded last week and perhaps the mail exchange was set to process the mail locally. It was set up that way so we set it to “Remote mail exchange“. The following article helped me work it out.

https://blog.grimeymedia.com/solved-not-getting-emails-from-website-or-this-sender-failed-our-fraud-detection-checks-and-may-not-be-who-they-appear-to-be/

It took about 10 minutes before the MX published the email was working again.

Let us know if this helped you….

O365 Password Expire Phishing Attempt

During a cloud migration from a on-premise Exchange server behind a commercial firewall to a full Office365 Exchange we noticed the amount of spam that was getting through. Here is an example of the email.

The phishing email looks very genuine, but isn’t. We hope you find this information prior to an incident at your facility and it helps you thwart any attempt at gaining access to your facilities network.

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Link Analytics To Search Console Not Working

This is often very straight forward; however, we recently ran into an issue where an account in Analytics and an account in the Search Console wouldn’t link. The Search Console only showed a small amount of the properties we have. We often set up an Analytics account and then set up a Search Console property and link the two. This time when we tried to link them no matter what we did the Property we were looking to link with the Analytics wouldn’t show up. When we hit “Add a site” we were directed to the right property in the Search Console; however, there was no way to link the two.

We found a way to list all of our properties by following the link from the following page:

https://support.google.com/webmasters/answer/1120006

Using this link directed us to all of our Properties, but still didn’t link up the two platforms of Analytics and Search Console.

The following link lead us to the right answer:

https://support.google.com/webmasters/thread/5780259?hl=en

When we set up the Property in the Search Console we did as “Domain“, but what we needed to do is go back to the Property and add it as a “URL Prefix“.

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Outlook Not Sending Emails – Adobe

We had a call from a customer with the issue where her emails were not leaving Outlook and just stacking up. We checked profiles, passwords, and all the usual suspects; however, new profiles and such only fixed the issue for that day. When the issue appeared the following day we dug deeper and saw the following Creative Cloud storage was popping up in the email.

The customer wasn’t sure what this was but when she clicked “Yes” the email sent. It didn’t send for us; however, we disabled this “Add-in” by doing the following:

  1. Click File on the Outlook menu
  2. Click Options on the File menu
  3. Click Add-ins
  4. Select COM Add-ins from the Manage drop-down
  5. Click Go
  6. Deselect Adobe Document Cloud for Microsoft Outlook – Acrobat
  7. Click OK.

After this the emails were leaving the outbox.

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Open WEBP File In Photoshop

We recently needed to open a .webp file to resize it to match the other logos needed on a website. We discovered someone has created a plugin to work with Photoshop. We are using an older copy of Photoshop CS6. Here is link to the Plugin:

https://github.com/webmproject/WebPShop/blob/master/bin/WebPShop_0_2_0_Win_x64/WebPShop.8bi

We downloaded it and put it into “C:\\program files\adobe\photoshop(64 bit)\plugins\“. We did need admin rights to paste the file. Restarted Photoshop and we could open the files

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Force Download of DOCX file

It is very common to have a form on your website that you want users to download. We often convert them to .PDF files or we have event zipped them to force the browser to download the file. We recently discovered a much simpler way by just adding “download” to the <a> tag. We learned this from the follow page at W3Schools.

https://www.w3schools.com/tags/att_a_download.asp

Let us know if this helped you….

DIVI Customizer Not Saving Changes

We started a new site using DIVI because a DIVI layout pack fit what the customer was looking for. From the start we jumped into the Customizer in the child theme and the preview looked perfect; however, the front end never changed. We changed a background photo and this changed till we exited the page builder. We have never had this issue.

Out of frustration we started over from scratch and got the same issue from a different layout. We cleared out the DIVI cache by going to Divi > Theme Options > Builder > Advanced.

We found our fix by turning off the “Static CSS File Generation“.

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