We have an employee with a Razer Lycosa keyboard. His Windows 10 machine became unresponsive. The wireless mouse worked fine, but no keyboard input. We rebooted and went through BIOS settings and Advanced Start Up tools; however, none of these fixed the issue.
We put an old USB keyboard in place of the Razer, and everything worked fine. We didn’t spend any time on this issue, but don’t be surprised if you own one and have issues with it.
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We got a call from a user who’s start menu wasn’t working normally on her desktop machine. When we logged in the start menu was already popped up and the taskbar wasn’t visible. Not sure what the user had done but we I clicked in the Notification area I saw the machine was in “Tablet Mode”. Unchecked this and everything was normal.
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We got a call where someone’s all important Snipping Tool wasn’t working. When I connected to them to take a look it was easy to see what they saw. When you clicked on the shortcut this was all you would get.
This was an easy fix by making a new shortcut to the executable. It was C:\Windows\system32\snippingtool.exe.
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We got a call from a user that just got their laptop upgraded to Windows 10 using Office 2013. When the user tried to create their signature Outlook would freeze. Found a couple of links with suggestions, but this one did the trick.
The trick was to Settings >> Search for Apps. Click on “Apps and Features”, and uninstall “Microsoft Office Desktop Apps” and uninstall it. It did require a reboot, but everything was working after that.
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Windows 10 allows you to download the Operating System Software. This is a big change for the way Microsoft distributed the installation disks. You may need this to perform a system repair. Here is a link to the download.
https://www.microsoft.com/en-us/software-download/windows10
Another link we often need is for the Windows Update Catalog. Here you can search for the appropriate update. There is often a listing for a 32-bit version and a 64-bit version, so be careful of which one you download. Here is the link.
http://www.catalog.update.microsoft.com/
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We got a call for a customer’s monitor showing “out of range“. This is all the customer could see. We were able to use ScreenConnect and we could see the desktop fine, so it must be the monitor.
One suggestion was to go to “msconfig“, in the “boot” tab, check “base video“, and reboot.
This got the user to be able to see their monitor; however, when we tried to set the resolution to what they had before the monitor went black again with the warning “out of range”. Since we were connected remotely we could see the desktop and make the changes to get desktop visible again. A tech went on-site.
The tech had an extra DVI cable in the vehicle and swapping the cable totally fixed the issue. We think a recent power surge there may have caused the issue.
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We got a call from a customer who’s machine was having issues. We were able to force a restart on the machine, but when the machine came back up all their desktop files and icons were not there. I went to restore a few of them when I got the warning that the shortcut I was adding was already there. Never seen this before.
A quick search lead me to this page:
https://appuals.com/desktop-icons-are-missing-in-windows-10/
This solved the issue. We just had to check “Show desktop icons” and everything came back.
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We were having this issue with one of our employees. He would login using his network password. He could access our Outlook Web App (OWA) which requires his same network password; however, when we entered that password into his Outlook we would get “Wrong username or password“.
The solution came with the “Credential Manager“. There was a long “MicrosoftOffice15_Data:orgid:….“. I click on this to expand and hit “Remove from vault“, and this fixed the issue.
Although this worked for several customers we had one that required us to create a new profile in the Mail portion of the Control Panel.
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We had a customer call for this and it took a second to find the right answer. Be prepared to have to restart when you are finished changing the settings.
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If you run into a problem where the hitting the Windows start button and the menu doesn’t pop open then it can be a corrupt profile.
I would backing up the user data before you start this process. This is the “C:\Users\” and that user’s folder.
Open the control panel, go to “User Accounts”, “Manage User Accounts”, and remove a user. You will need Administrative privileges to do this. Make sure when doing this to delete all files so that nothing is left. Then re-create the user and verify once you are logged in that things have returned to normal.
This start menu issue that we resolved this was was only affecting the end user not the whole OS, so it was a profile corruption problem.