Outlook Online Results Are Limited to 250 items

We had an employee who needed to find an email from a few months ago, but when he searched in Outlook the results only went back

The following article from Microsoft did not work. We changed the “Option” to allow more search results, but this didn’t fix the issue.

https://support.microsoft.com/en-us/help/2185146

We ended up creating a new profile and this totally fixed the issue. It took and hour for the mailbox to be completely rebuilt.

Let us know if this helped you…