Word Experienced an Error Trying to Open the File
We noticed users were having issues opening Office documents like a Word or Excel file that was sent to them via email. Everything looks normal, but when they click on the file to open it they get the following error.
![](http://blog.scdit.com/wp-content/uploads/2019/10/unblock-word-doc-1.png)
The fix is really easy.
- Save the file to your machine
- Right-click on the file and go down to “Properties“.
- On the General Tab, check “Unblock” and click okay. This may be on the Security tab.
- Double-click the file to open it.
![](http://blog.scdit.com/wp-content/uploads/2019/10/unblock-word-doc-2.png)
You can set up Word and Excel to not block these file types from Outlook.
- Open Word and/or Excel and click on “File“
- Go down to “Options“.
![](http://blog.scdit.com/wp-content/uploads/2021/03/excel-trust-center-unblock-attachments-0.jpg)
- Click on “Trust Center“, “Trust Center Settings” , and then “Protected View“
![](http://blog.scdit.com/wp-content/uploads/2021/03/excel-trust-center-unblock-attachments-1.jpg)
- Uncheck at least “Enable Protected View for Outlook Attachments“.
Let us know if this helped you.
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