We have been working on adding some useful tech videos to our YouTube channel; however, we were unable to upload our custom thumbnail. We looked around for a bit and discovered our YouTube account wasn’t verified. We were able post the video without it. The thumbnail icon was just grayed out.

We are not exactly sure how we eventually got the prompt that we needed to verify, but when we did we got a code sent to our phone. Put that code in and we could now upload our own custom thumbnail.

Let us know if this helped you…