We got a call from a customer that was unable to print a document out of Word. We could use the “Printer Properties” in the “Control Panel” and print a test page. I could print out of Notepad just fine. When we tried to print from Word it was selecting “Print To PDF” when the default printer was a HP 3015.
We found advice on the Web for just plan re-installing the printer.
We reinstalled the printer driver and this resolved the issue.
Let us know if this helped you…