Finding and Changing Your Office Product Key

We recently had an office that needed their Microsoft Office 2016 re-installed. They had 20 downloadable copies but we had no idea which license was being used by which employee. Using the following method we were able to find the product keys and get their licenses straightened out.

https://support.office.com/en-us/article/Change-your-Office-product-key-d78cf8f7-239e-4649-b726-3a8d2ceb8c81#ID0EABAAA=Use_a_command-line_script

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Windows Security Outlook Connecting To Prompt Dialog Box

Had a user getting prompted by Outlook to enter credentials for another email account. There were no additional accounts attached to her outlook. I ended up using Microsoft’s Credential Manager and deleting out all the entries. This time when Outlook opened it was asking to log into a different account that the user once had linked to her email account. I quit Outlook and went back to the credential Manager and deleted out a new entry. Restarted Outlook and the issue was solved.

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Office 365 Software Your admin has turned off Office install

Had a customer who got a new laptop and needed Office 2016 installed. I logged in under his account and hit the install software button. When I got the the  next page my only choices were phone or tablet. The laptop was running in desktop mode, so it should detect which mode I was in.

We were getting the following error:

Your admin has turned off Office install. Contact your admin for more information on how to get Office in your organization

The issue turned out to be he only had a E1 plan which doesn’t include Office. This customer had a disk with Office 2007 that we needed to use.

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Outlook -The synchronisation failed – check the Sync tab for further details

Had a client that uses “CodePLex – Outlook Google Calendar Sync” to sync Outlook calendars with their Google calendars. They were getting a bunch of different errors. The following link lead me down the right path.

https://help.toutapp.com/hc/en-us/articles/203348310-A-Program-Is-Trying-To-Access-Outlook-Email-Address-Information

  1. Open Outlook 2010, go to “File/Options/Trust Center” menu item, and then click on the “Trust Center Settings” button at the right side of the dialog box.
  2. From there, select the “Programmatic Access” menu item. At the bottom of this dialog, note what your “Antivirus status” is. If it is “Invalid” then close Outlook, navigate to where its “OUTLOOK” program icon is on your disk (typically it sits in the “Program Files (x86)/Microsoft Office” folder), and then right-click this icon and select “Run as administrator” from the pop-up-menu. If you get a warning, then select “allow” or “yes” to continue.
  3. Then in Outlook, go back to “Programmatic Access” as described above, and you should see your antivirus status updated to “Valid” (assuming you have an up-to-date antivirus program on your computer).
  4. Exit Outlook.

It seems like there was an issue with the trust center and antivirus. I discovered there wasn’t any antivirus on the machine. When I installed their Vipre anti-virus and restarted the machine this fixed the issue.

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Unlocking A Protected Excel File

We had a Excel file that we needed to copy some of the cells to recreate a new proposal. The Excel file was locked, so we could view it but couldn’t copy anything.

I found the following link that helped me unlock the document.

How to protect and unprotect Excel sheet with or without password

I had to use the script and the VBA code to get a temporary password. This temp password allowed me to edit the document and do a Save As.

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Gmail in Outlook – Can Log Into Gmail But Outlook Won’t Authenticate

Had a customer who needed to change their Gmail password. When they opened Outlook it asked for the  new password, so they entered it. Outlook keep prompting for the new password.

The customer could go to Gmail and log right in.

It turned out to be Google needs this account to be “Less secure apps” section of your Gmail account. It should be here https://myaccount.google.com/lesssecureapps. Turn on this feature.

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