We got a call from a customer that was unable to print a document out of Word. We could use the “Printer Properties” in the “Control Panel” and print a test page. I could print out of Notepad just fine. When we tried to print from Word it was selecting “Print To PDF” when the default printer was a HP 3015.
We found advice on the Web for just plan re-installing the printer.
We reinstalled the printer driver and this resolved the issue.
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Had a customer and the newer employee was getting a error that they didn’t have permission to send email from a shared mailbox. Here is how we were able to resolve this.
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We recently ran into the issue when trying to install Visio 2016 32-bit when we had Office 2016 64-bit.
We solved this issue by uninstalling the office 2016, installing Visio, and then re-installing Office. Outlook even keep the profile.
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We had a customer who was having an issue with Outlook 2016. They were getting a dialog box with the error: Invalid index. (Exception from HRESULT:0x8002000B(DISP_E_BADINDEX)).
I did a quick repair on the Outlook program, but this didn’t fix the issue. Others on the web found the issue resides in the Add-ins.
How to find and disable Outlook 2016, 2013 and 2010 Add-ins and plugins
In Outlook >> File >> Options >> Add-ins we discovered a “Sage” add-in. They use Sage for their banking but felt that shouldn’t be attached to their email. We turned off the “Sage” add-in and we were no longer getting the issue.
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We recently purchased 7 machines from Dell and we ordered Office 2016. Our recommendation is to never do this. Dell sells the product without a product key or Activation code. They force you to deal with Microsoft to get it activated. This is an issue because the association is strictly based off of the email address of the purchase. This is an issue because in order to activate the product you have to create a new Microsoft email account and associate the Office with the new email.
You can easily see that Microsoft will have no idea of the association between the purchase and the new email account. We found countless posts over this same issue.
Here is the biggest joke. This is the statement officially from Dell.
Beginning December 16, 2016, if you purchased a Microsoft Office product with your Dell system, you will not receive an Office product key card to activate your product. Instead, you must activate your Office product through your Microsoft Account (MSA). If you do not have an MSA, you will be directed to create one the first time you open any Office application.
As you can see if you don’t have a Microsoft account they want you to create one. Again how does Microsoft know the association between the Dell purchase and the license.
In conclusion, when purchasing a new computer from Dell we would advise to never purchase Microsoft Office from Dell.
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We have a customer with Office 2007 and needed to set up an Office 365 account. Auto Discover was looking for the server, so I put in “outlook.office.com”
The following web link gave great detailed instructions for manually configuring the mail server.
https://oit.colorado.edu/tutorial/office-365-outlook-windows-manual-exchange-configuration
The real ticket was manually configuring the email server.
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I had to install an older copy of Office 2010 Pro Plus on a Windows 10 machine that got reset because Windows Automatic Repair was stuck in loop.
I installed Office and started with adding their Godaddy Office 365 account into Outlook. During the install I ran into error 1719, but got past it. Here is how I did it. Fix error 1719.
Outlook couldn’t just set up the email. Godaddy has a program specific to setting up their Office 365. I found the program here.
https://www.godaddy.com/help/outlook-setup-assistant-windows-set-up-email-automatically-19938
The program ran into issues.
When I tried to run their link “Open Office Setup” I got the following error.
I needed to upgrade the Outlook 2010. This lead me to this page.
I downloaded and ran the update “KB 2687521“. After I ran the update I ran the Godaddy assistant again and I got this error.
This time when I clicked to “Open Office Setup” the setup opened and ran. Outlook opened and I was able to get the two email accounts set up.
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Had a customer that needed their older version of Office Pro Plus 2010 reinstalled. During the installation I got the following error.
The error lead me to the following Microsoft support page.
I used Method 1 and was successful. Make sure to include the following line at the top of the Registry entry.
Windows Registry Editor Version 5.00Let us know if this helped you…
We had a customer get their Office 365 email account compromised / attacked. The password was reset and the user could send email she just didn’t receive them.
I went into her online Office 365 account and verified the issue. This page lead me to the fix.
Their advice to check the mail flow helped me solve the issue.
You need to go into the individuals account and click on the setting gear icon in the upper-right: 
Scroll down to “Your App Settings” and click on “Mail”.
On the left-hand side menu, in the “mail” section, click on “Inbox and sweep rules”. Go through the rules to see if there is a rule that is causing your issue.
The attacker set up a rule for the emails to go to the “deleted” folder. A common practice.
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We had a rough time with a customers Outlook 2016. It wouldn’t start and would give us the “Cannot start Microsoft Outlook” error. We repaired the OST and reinstalled Office 2016, but this didn’t fix the issue. It would seem like the error was fixed, but after a restart the issue would come back.
We used the following link to lead us to the right resolution.
https://support.office.com/en-us/article/Fix-your-Outlook-email-connection-by-repairing-your-profile-4D5FEBF6-7623-486B-9A9F-D5CFC4264AF3
We then downloaded the repair tool from this page.
We ran the tool and got the following message.
Which lead us to turn off IPV6.
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