We needed to put together of list of email accounts a customer has in their Office 365 account. The following article was a huge help.
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SCDIT Blog
What Does GDPR Mean
The European Union has enacted the General Data Protection Regulation. It’s goal is to streamline the different privacy laws throughout the individual EU States. The benefits for the in the individuals or “data subjects” control over their personal data.
“Personal data is any information relating to an individual, whether it relates to his or her private, professional, or public life. It can be anything from a name, a home address, a photo, an email address, bank details, posts on social networking websites, medical information, or a computer’s IP address.”
the European Commission
This will allow individuals the right to access their data that any company has and give them the right to have this information erased. Companies also must make the consent process clear for the individual.
Here is a nice article from ConnectWise on how GDPR.
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Using Includes Within WAMP
While working on an older site that used Server Side Includes I found it hard because my WAMP server environment was tweaked enough to use the older include method. I could switch the whole site over to PHP and use that type of include; however, that would be way to much work.
I came across an article which suggested I add the following line to my Apache “httpd.conf” file found in the “C:\WAMP\bin\apache\apacheX.X.X\conf” directory.
Options +Indexes +FollowSymLinks +IncludesThis was located around line 273. This didn’t work. I found another article which gave the following suggestion.
Options Indexes FollowSymLinks IncludesWhen I dropped the “+” before the items my WAMP wouldn’t turn green anymore. I restarted the services but the WAMP icon in the tray never turned green. I added the “+” back and my WAMP turned green quickly; however, the includes still didn’t work.
The article also said to remove the comments from the following lines which I found around line 478.
AddType text/html .shtml
AddOutputFilter INCLUDES .shtmlThis still didn’t work, but the article goes on to say use “.html” instead or “.shtml”. Changing the “.shtml” to “.html” did the trick. I can now use the old HTML “#include file=”somefile.html” “.
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Xerox ColorCube 9303 – SMTP Scan To Email Settings
A customer called in because the hard drive in their copier died and was replaced. Since it was replaced the settings were never the same and their “Scan-to-folder” and “scan-to-email” was no longer working.
I could see there was an attempt by someone to get this set up; however, they would get an error about failing to send because of SMTP authentication. In the web interface of the printer which I reached by typing the IP address of the printer into the browser window and supplying the default credentials of “admin” and password “1111”.
Go to the “Properties” tab and in the Menu on the left under “Services” go to “Email” and then “Setup”. Go to the “Required Information” tab. This group is using Office 365 to handle their email, so I needed the following settings:
- SMTP Server: smtp.office365.com
- Port: 587
- Host Name: check this box.
- Device Email Address: I had to add a valid email address and password.
While still in the “SMTP (Email)” section go to the “SMTP Authentication” tab. Here is what we needed fixed. It should look like the following:
You can use the “test configuration” button to make sure it is working properly.
This YouTube video did help me get the connection to Active Directory working correctly.
Here is a link to Xerox’s support for the copier I was working on.
http://www.support.xerox.com/support/colorqube-9300-series/contact/enus.html?fileLanguage=en
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Phishing Attempts From Cheapfixerproperties.com
We had a customer complaining about emails stuck in the spam filter. They were getting an email with the subject line “(3) Incoming messages failed to sync”. In the email was a button to “Restore Messages”; however, when we hovered over the link the web address was for “https://cheapfixerproperties.com/…”.
We told the customer this was a Phishing attempt, and to not click on that button. They are ready had. We ran a full Vipre scan on their machine.
The URL takes you to a site that Google has already flagged.
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Recovering / Reset MS SQL 2008 SA Password
We recently dealt with an issue where the customer lost their MS SQL database “SA” password, and the “SA” account was disabled. They were unable to alter the structure of any of their databases.
We found this link which helped us reset the SA password.
https://www.mssqltips.com/sqlservertip/2682/recover-access-to-a-sql-server-instance/
Here are the steps we took.
- Logged onto the server and downloaded “PSexec”. We used this link to download it. Download
- Unzip the files and copy them to your “C:\windows\system32” folder. There will be a number of files and we needed more than just “psexec.exe” to perform this action, so we copied all the files from the download to that directory.
We used this video to learn to us PSExec properly.
https://www.youtube.com/watch?v=MaAL3C-DuHQ - Stop the database. We went into the MSSQL Server Manager and right-clicked on the top item and selected “stop”.
- We right-clicked and opened the command prompt as an administrator.
- We typed in the following command.
PsExec -s -i ” C:\Program Files (x86)\Microsoft SQL Server\100\Tools\Binn\VSShell\Common7\IDE\ssms.exe”I had to search for “ssms.exe” to find the path I needed. The path in the first article was different than ours.
This will launch MS SQL Server Manager as “System”, so you are above SA.
- Once MS SQL Server Manager was launched we were able to go to the “Security” tab, enable SA’s account, and change the password.
- We logged back in a SA and everything was working.
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#550 4.4.7 QUEUE Exchange Unable To Send To Comcast
We recently had a customer get a ISP change and on the same day were moving their DNS to Godaddy. A few weeks later they noticed a bunch of emails bouncing back with a lot of the email addresses being for Comcast. We weren’t sure if this was a Godaddy,DNS, Exchange, or ISP issue.
It turned out to be the ISP needed to a PTR (pointer record) to the IP address.
This link helped us know that the PTR record is set by the ISP.
https://community.spiceworks.com/topic/1212792-ptr-record-in-godaddy-not-working
Here are some of the other things we had tried.
- Adding the static IP to their SPF record.
- Adding a Reverse Zone Record in the exchange server.
- Turned off Spam Filtering in their email account
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Word 2016 Not Using My Default Printer – Print To PDF Instead
We got a call from a customer that was unable to print a document out of Word. We could use the “Printer Properties” in the “Control Panel” and print a test page. I could print out of Notepad just fine. When we tried to print from Word it was selecting “Print To PDF” when the default printer was a HP 3015.
We found advice on the Web for just plan re-installing the printer.
We reinstalled the printer driver and this resolved the issue.
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Godaddy Cpanel Email Can Send But Not Receive
We recently set up a new Godady CPanel hosting and set up the main email account for this domain. We didn’t want to miss any emails so the email account was set up just like the old hosting CPanel email. We were hoping for a quick switch.
We were able to send from this new email account, but couldn’t receive email. We used the website http://www.mailtester.com and it was showing an error that the email address didn’t exist.
Back in the CPanel account I clicked on MX Entry and we could see it was set for “Remote Exchanger” we changed this to “Local Exchanger” and everything was working.
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Godaddy CPanel Vs. Managed WordPress
Setting up a customer on new hosting I choose CPanel because that is what I was use to, but given the option of Managed WordPress I decided to go with the managed. Managed WordPress will take care of the core updates which will keep the customer’s site safer. Godaddy was easy to work with and allowed me to switch plans since the CPanel was just purchased a few days before.
They refunded and re-issued new managed WordPress hosting. I ran the install for the site even though the site was build and I really needed to install my full copy of the site. What i discovered was with the Managed WordPress you get the WP101 video library preinstalled. This is $17.00 yearly value.
The issue I ran into was there is no email with this basic account. This was an issue since I had priced the site to come with some basic email. I called Godaddy and was able to get the CPanel product added back and refund the Managed WordPress product.
Managed WordPress is awesome unless you need cheap email.
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