Chrome Remembers Zoom Setting

Here are the steps to get to that menu and see the custom stored zoom webpages.

Menu >> settings >> privacy and security tab on left side >>  scroll down to additional content settings >> Zoom levels

From there you should be able to see any custom zoom settings Chrome saved.  Click on the X to delete the setting.

Force Download of DOCX file

It is very common to have a form on your website that you want users to download. We often convert them to .PDF files or we have event zipped them to force the browser to download the file. We recently discovered a much simpler way by just adding “download” to the <a> tag. We learned this from the follow page at W3Schools.

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DIVI Customizer Not Saving Changes

We started a new site using DIVI because a DIVI layout pack fit what the customer was looking for. From the start we jumped into the Customizer in the child theme and the preview looked perfect; however, the front end never changed. We changed a background photo and this changed till we exited the page builder. We have never had this issue.

Out of frustration we started over from scratch and got the same issue from a different layout. We cleared out the DIVI cache by going to Divi > Theme Options > Builder > Advanced.

We found our fix by turning off the “Static CSS File Generation“.

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BING Not Indexing Meta Description

While working on the SEO for a site we discovered we got different results from Google and Bing; moreover, Bing didn’t index our Meta Description they used the copy on the page. The titles were the same. It is a WordPress site running Yoast SEO using a DIVI theme. Yoast showed the SEO as being excellent and no real errors. We had to conclude that Bing will index your site the way they see fit.

The site was in both Bing and Google’s webmaster tools, and neither one of them showed any errors. We measured the length of the site’s page description and they were all less than 155 characters. Yoast evaluated our the way the descriptions were written and gave it the green light. We had the site evaluate with and they found no issues and gave the site a score of 87.

We scoured Bing Webmastertools and the web and didn’t find much, so we decided to put this post to see if we get comments. We only found a small amount of others out there with the same question. We are looking for a way to contact Bing and see why. What helped our final conclusion that the meta description that Bing uses can be made up by Bing was the following article from Yoast. They admit that if Bing finds your description to be inadequate then they can make their own.

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Unable To Upload Thumbnail To YouTube Video

We have been working on adding some useful tech videos to our YouTube channel; however, we were unable to upload our custom thumbnail. We looked around for a bit and discovered our YouTube account wasn’t verified. We were able post the video without it. The thumbnail icon was just grayed out.

We are not exactly sure how we eventually got the prompt that we needed to verify, but when we did we got a code sent to our phone. Put that code in and we could now upload our own custom thumbnail.

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Find Windows 10 Lock Screen Image Location

  1. Open File Explorer.
  2. Under “View” make sure “Show hidden files” is checked.
  3. Go to This PC
    • Local Disk (C:)
    • Users • [YOUR USERNAME]
    • AppData
    • Local
    • Packages
    • Microsoft.Windows.ContentDeliveryManager_cw5n1h2txyewy
    • LocalState
    • Assets
    4.Sort by “Size”
  4. Copy all the large sized files to a new directory.
  5. Add the file extension “.jpg” to the file.
  6. Open a browser and go to
  7. Click on the “Images” button
  8. Drag and drop the image to the search bar.

Outlook Cannot Print Unless An Item Is Selected

We had a user run into this issue, and had been printing all morning. Printed the .PDF attachment, but got the error trying to print the email itself.

Here is what we did to fix it.

  1. Quit Outlook.
  2. Navigate to C:\Users\<your user profile>\AppData\Roaming\Microsoft\Outlook\
  3. Locate the outlprnt file. Rename the file to outlprnt.old.
  4. Restart Outlook.

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550 5.1.8 Access denied – Not Able To Send Emails

We got a call for email issues and discovered the user’s Office 365 Exchange email was compromised. One of our technicians was able to get it resolved; however, the following day we got a call that the user wasn’t able to send and he wasn’t getting emails. When we tried to send an email to ourselves we got an error that the recipient couldn’t be found, but we have exchanged emails before.

I discovered a couple of “rules” that were sending the emails to the deleted folder. Rules are found in O365 web app by clicking on the Settings “gear icon” in the upper-right and go down to “Options“. We turned these rules off; however, we still couldn’t send emails. There was the following detail in the error message that lead us to the resolution.

550 5.1.8 Access denied, bad outbound sender AS(42003)

We discovered the resolution was on the Exchange server and the following article lead us to the answer.

Once in the Exchange Admin Center we went to “Protection” and then “Action Center“. We got redirected to the “Security and Compliance” area where our user was in “Restricted User” area. We made sure to follow all the suggestions; although, we didn’t set up 2-Factor Authentication. Microsoft says it can take up to an hour before the restriction is lifted.

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