Outlook Emails Show In Search Not In Inbox

We had an issue with a user who was getting emails from a person, but couldn’t find them unless they searched. The emails were not going the junk or deleted. It turned out there were “sweep rules” set up to automatically move the emails to the “RSS Feeds” folder.

Not sure if the users account had been compromised, so our first suggestion is to change their password. This was fixed in Office365 webmail. Log into the users account. Click on the gear icon in the upper right. Go down to “Your App Setting” and then “Mail”. On the left side you will see “Inbox and sweep rules”.

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Skype Camera Side Ways – Solved

Had a customer that when he tried to use Skype the webcam was showing his video feed sideways. We looked the web for a solution and a lot of people had the issue and said to uninstall and use a earlier version.

We were able to resolve issue by using the installed client version of Skype versus the browser version.

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Office 365 you weren’t recognized as a valid sender

Had a user who started to get this message. “Your message couldn’t be delivered because you weren’t recognized as a valid sender”. Logged into their Office 365 Admin account and went to Protection >> Action Center. Saw the user there and clicked “unblock” them. It took a minute, and came back with the user still in the list. I tried to send an email at the user and got the same error. In the Admin panel >> Action Center the user was still listed. I clicked “unblockagain and this time the user wasn’t listed. I tried to send another email, and got the same error again. I see a alert on the Action Center page to go to the new “Restricted Users page“. This page didn’t show the user being blocked.

I looked at the error in the Non-Deliverable Report in the returned email. The error in the message is “550 5.1.8 Access denied, bad outbound sender“.

This page was a help to let me know it could take a few hours for the email to resume.

https://support.office.com/en-US/client/results?Shownav=true&lcid=1033&ns=O365ENTADMIN&version=15&omkt=en-US&ver=15

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XAMPP Wont Start – Port 80 In Use

We often switch between using WAMP and XAMPP because sometimes one works better than the other and WAMP has an older version of PHP. Today after a Windows update our XAMPP won’t start.

We removed WAMP from the Startup and looked to end all “Applications” and “Processes” running; however this didn’t solve the issue. Instead under the “Services” tab we saw “wampapache64” process was running. Simply right-clicking on this service and trying to stop it will not work. You will need to run the “services” under an Administrator account.

Search for “services“. Then right-click on the services and choose “run as administrator“. Scroll down to “wampapache64” and stop the service. We set the service to start manually.

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Outlook Contacting:\\googleads.g.doubleclick

Had a customer with an issue of Outlook “Not Responding“, and a dialog box would popup saying: Microsoft Outlook Contacting: \\googleads.g.doubleclick.net\pagead\viewthroughconversation\877065211”.

Running Outlook in safe mode would stop this from happening. Go to run and type in “outlook /safe” and hit enter.

The following article lead us to possible Malware. There were no obvious browser add-ins or extensions that could be causing this. We found the following article which prompted us to install and run RougeKiller.

Click here to see article.

RougeKiller found 3 items that we didn’t really see as a threat. One was just a shortcut, but one was a registry entry. We recreated the short and let RougeKiller Quarantine the three items. We restarted the machine and the issue didn’t popup again. We uninstalled RougeKiller and restarted the machine and Outlook was working properly.

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Right Click On Desktop Slow

We got a call for a slow machine. Specifically when they would right-click on the desktop to create a new folder it took a couple of minutes before the panel would show up.

After doing some clean up and installing some Windows updates we decided to also try a registry fix we stumbled upon.

When we got to the ContextMenuHandlers we removed the one entry for “Desktop”, and right-a-way the right-click on the desktop was working the way it should.

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Monitor Showing Split Screens On Dual Monitor

Had a customer call because she has dual monitors and some of the first screen was on the first screen but other parts were on the second screen. She sent us a photo, and we knew what to do.

  • Go to Display properties
  • Duplicate the screen
  • Disconnect the screen that is still having the issue.
  • Plug the monitor back in
  • Change the setting back to extended.

Exchange 2016 – Grant Full Permissions Over A Mailbox

I recently had to remove permissions from a mailbox where another user had “Full Access” or “Full Permissions” over. The original setup was done on the old Exchange 2010 server that was upgraded to 2016.

  • Log into the web interface of the Exchange.
  • Locate the mailbox and double-click on the mailbox display name.
  • Click on “mailbox delegation“.
  • Scroll down to the last box “Full Access“.

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Preview DNS Changes Quickly with Geopeekers

While working with a hosting provider to make some DNS changes necessary to point the domain to the new hosting and updated website we learned about GeoPeekers.com.

https://www.geopeeker.com

This tool allowed us to preview the DNS changes in just a minute or two. It was nice to know the site was going to completely fall apart when the DNS changes fully propagated.

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Firefox Monitor Have You Been Breached

While looking at a website in Firefox I was prompted to check out “Firefox Monitor” because the website had been compromised in the past. It gave me a button to click to see if I had been compromised. Here is the link.

https://monitor.firefox.com/

On this page you put in your email and if a company has reported a breach then you will find out which ones. For me it was Adobe, LinkedIN, and Dropbox. All of these site are so popular, and that fact that I didn’t know before makes me grateful that Firefox has provided this service. It is nice to know you can still find useful free stuff on the internet.

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