Drupal Attack Creates Cron Job

We had a customer who’s Drupal site got compromised and eventually banned. We stripped out all the old Drupal, and uploaded a minimal WordPress version of the site. The hosting was so sluggish that we often got time out errors trying to navigate the site. The back end was the same.

The host is Godaddy, so we contacted them regarding the issue. The CPU usage was pegged at 100%, but the there wasn’t anything else running. While searching the CPanel we discovered there was a Cron Job running.

Even after removing this the hosting was too slow to work with. We ended up going to the screen before you access the CPanel and choosing “Reset” to reset the entire hosting account. It took about 45 minutes before we could re-install the WordPress site.

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Fix Google Deceptive Site Warning

We have a customer who’s site recently got on Google’s Safe Browsing. After we cleared out all the old site files and upload a new temporary site we still got the following page.

Steps to Fix

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SCAM – Phone Call Regarding Google Listing

We have been getting phone calls from (240) 514-0971 and (352) 453-5733 which turn out to be a robo calls for fixing our Google listing. You are suppose to push a button to speak to a representative. When I push the button I got a person who tries to scam you to pay them to update your Google listing. When we asked them exactly what they would do they hung up on us. Anyone legitimately asking for your business would stay on the line.

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Bizhub C458 No Registered One-touch Destination Available

We had an issue where when we hit the “FAX / SCAN” button to the control panel we would get the error “No registered one-touch destination available“. We could find the users in the machines “Address Book“; however when we tried to scan we couldn’t find a proper destination.

One of employees discovered when you hit the button “<<” to bring out the “slide menu” from the right side it said “SCAN / FAX” and here we would get the destinations. We knew the scanning service can still tie into our Address Book stored in the copier.

The following video showed us how to get the Main Screen on the copier to show the Main Menu and not the “Copier” menu.

https://www.youtube.com/watch?v=hnqM2-cIiCI

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Word Experienced an Error Trying to Open the File

We noticed users were having issues opening Office documents like a Word or Excel file that was sent to them via email. Everything looks normal, but when they click on the file to open it they get the following error.

The fix is really easy.

  • Save the file to your machine
  • Right-click on the file and go down to “Properties“.
  • On the General Tab, check “Unblock” and click okay. This may be on the Security tab.
  • Double-click the file to open it.

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Tennessee Bank Remote Deposit Not Scanning

We had a customer calling in saying their scanner isn’t working. When we connected we realized it was a Panini Vision X Check scanner and will need the driver downloaded from the bank. Simply turning the scanner off and then back on didn’t fix the issue.

We had the user log into the bank website. Click on “Remote Deposit“, and then click on “Installation“.

Select “CAS Security Policy” and click “Install“.

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TS240 – No Ink Cartridge in Transport

We had a customer call because their bank Tellercheck TS240 check scanner wasn’t working. All the lights were lit up correctly; however, it wouldn’t scan. This was a new device and the customer installed the ink cartridge.

In the web browser the check scanner was throwing the error “No ink cartridge in the transport.” The instructions for installing the ink cartridge were to push down the back area till you get a double-click. The user said this did this, but we decided to do it again. After a couple of tries the user heard a click. This totally solved the issue.

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BG&E Bill Review Scam

We recently got a visit to our office from a couple of gentleman claiming they are from BG&E and they want to review our bill to make sure we are not being over charged. Which when has the electric company ever cared if you being over billed.

Another employee warned us that this is a scam people have tried for years. They review your bill and then somehow get themselves on your bill. When we said no one was around they realized they were going to scam us and quickly left.

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Export Outlook Global Address Book to Excel

We needed to have an Excel spreadsheet of the email addresses we had in global address book group. Here is the best method we found so far.

  • Open a new email
  • In the “To” area click on the “To” button and select your group.
  • Next to the group name you will see a “+” icon. Click on this and this will display the email addresses.
  • We had a lot of email addresses so we needed to click on the “23 others” text to see all the email addresses.
  • Copy all these email addresses.
  • Open Excel and paste them into a single cell.
  • Select that single cell and go to the “Datatab in the Excel Tool Ribbon, and click on “Text to Column“.
  • Choose “Delimited” on the first prompt.
  • Choose “;” or “Semicolon” on the next prompt.
  • Choose “General” on the next, and hit “Finish“.
  • Select the whole row by clicking on the row number and hitting “CTL + C
  • Move down to a blank cell and right-click and choose “Paste Option: Transpose

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