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Godaddy Cpanel Email Can Send But Not Receive

17 July 2018
Dwayne Grimes
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Categories: Cpanel, Email, Godaddy Web Hosting

We recently set up a new Godady CPanel hosting and set up the main email account for this domain. We didn’t want to miss any emails so the email account was set up just like the old hosting CPanel email. We were hoping for a quick switch.

We were able to send from this new email account, but couldn’t receive email. We used the website http://www.mailtester.com and it was showing an error that the email address didn’t exist.

Back in the CPanel account I clicked on MX Entry and we could see it was set for “Remote Exchanger” we changed this to “Local Exchanger” and everything was working.

Let us know if this helped you…

 

Godaddy CPanel Vs. Managed WordPress

17 July 2018
Dwayne Grimes
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Categories: Cpanel, Godaddy Web Hosting, Managed Wordpress

Setting up a customer on new hosting I choose CPanel because that is what I was use to, but given the option of Managed WordPress I decided to go with the managed. Managed WordPress will take care of the core updates which will keep the customer’s site safer.  Godaddy was easy to work with and allowed me to switch plans since the CPanel was just purchased a few days before.

They refunded and re-issued new managed WordPress hosting. I ran the install for the site even though the site was build and I really needed to install my full copy of the site. What i discovered was with the Managed WordPress you get the WP101 video library preinstalled. This is $17.00 yearly value.

The issue I ran into was there is no email with this basic account. This was an issue since I had priced the site to come with some basic email. I called Godaddy and was able to get the CPanel product added back and refund the Managed WordPress product.

Managed WordPress is awesome unless you need cheap email.

Let us know if this helped you…

 

 

 

Email Scam – I do know, XXXXXXXX, is your password.

12 July 2018
Dwayne Grimes
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Categories: Email, Ransomware, Security

We received an email from a old customer who got an email with the following message.

“I do know, xxxxxxx, is your password. You don’t know me and you are probably wondering why you are getting this e-mail, correct?

actually, I actually installed a malware on the adult vids (sexually graphic) site and do you know what, you visited this web site to have fun (you know what I mean). While you were watching video clips, your web browser started out functioning as a RDP (Remote Desktop) having a key logger which provided me access to your display screen as well as cam. after that, my software obtained all of your contacts from your Messenger, FB, as well as email.

What exactly did I do?

I created a double-screen video. 1st part displays the video you were watching (you’ve got a nice taste lol . . .), and 2nd part shows the recording of your web camera.

exactly what should you do?

Well, in my opinion, $2900 is a fair price for our little secret. You will make the payment through Bitcoin (if you do not know this, search “how to buy bitcoin” in Google).

BTC Address: 149EV7BbQSuJTS8mHJ5kdjGBvSKMFu7tob
(It is cAsE sensitive, so copy and paste it)”

There was more to the email. The point is this email is a SCAM.

The biggest question was it was a password the customer had used in the past. Our best guess is someone gained access to an account they had and was able to capture name, email address and password. With this information they were able to get the scam started.

A Google search lead me to others that have received this email, and they all confirmed it was a scam.

Let us know if this helped you…

 

Microsoft – This website has been reported as unsafe

11 July 2018
Dwayne Grimes
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Categories: Internet Explorer, Window 7

While working on a DIVI WordPress site I wanted to check to see how the site looked in Internet Explorer. I know the client uses this browser primarily. Everything was fine in Firefox and Chrome, but in IE I get the following screen.

I choose “Report that this site does not contain threats” option since I knew the site was up-to-date and safe.

On the next screen I got the following page.

It appears the site is possibly being blocked because of the weather plug-in I am using.

I completed this form and submitted it. I got the following message.

Basically telling me Microsoft will consider my recommendation, but it is up to them to determine if the site is safe or not. This doesn’t re-assure me that my client will be able to view the site in Internet Explorer.

I sent the link to a co-worker and they had no issue. A search on the web lead me to this page.

This website has been reported as unsafe browser warning

They talk about malware possibly being installed. I searched my IE extensions and went into the Control Panel to see if any Possibly-Unwanted-Programs (PUPs) were installed; however, I didn’t see anything out of the ordinary.

I ended up resetting my Internet Explorer by going to Tools >> Internet Options >> Advanced >> Reset. After this the warning didn’t come back. My IE must have gotten a little hi-jacked.

Let us know if this helped you…

 

Windows 10 Star Menu Button Not Working

14 June 2018
Kevin Zerner
No comments
Categories: Windows 10

If you run into a problem where the hitting the Windows start button and the menu doesn’t pop open then it can be a corrupt profile.

I would backing up the user data before you start this process. This is the “C:\Users\” and that user’s folder.

Open the control panel, go to “User Accounts”, “Manage User Accounts”, and remove a user. You will need Administrative privileges to do this. Make sure when doing this to delete all files so that nothing is left. Then  re-create the user and verify once you are logged in that things have returned to normal.

This start menu issue that we resolved this was was only affecting the end user not the whole OS, so it was a profile corruption problem.

Acquiring TWAIN / Scan Into Softdent Takes Minutes

11 June 2018
Dwayne Grimes
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Categories: Skype, Softdent Software

We had a customer with issue on several machines. One day one person had it and then a few days later another person had the issue on a different machine. I used the “Resource Manager” and saw that the memory was a little over 75% used. The biggest hog of memory was Skype using about 3 gigs of the memory.

The computer it self had 4 gigs of memory so essentially 75% was used by Skype. They barely use Skype. When the “Process Tree” was killed and Skype was quit the scanning into Softdent worked quickly.

Let us know if this helped you…

 

Nextiva Phone Goes Silent After 10 Minutes

6 June 2018
Dwayne Grimes
No comments
Categories: Nextiva, VOIP

We have switched over to VOIP

Nextiva tech support has to switch to “Transfer Type” to use the TCP protocol. When phone is set up the first time the default set-up with the “Tranfer Type” uses the UDP protocol. This cannot be done by the administrative panel you have to call Nextiva Tech Support.

Let us know  if this helped you…

 

Google Maps API Now Requiring Payment

24 May 2018
Dwayne Grimes
No comments
Categories: API Key, Google, Joomla, Joomla Module

Working on a website that is using Hot Themes extension Hot Maps and the module is suddenly broken. The browser console is pointing to a an invalid API code. I logged into to Google to update the API and copying the Key I have been using for months, but the map is still broken.

Hot Themes tech support is telling me to go to the page to get the API Key.

https://developers.google.com/maps/documentation/javascript/get-api-key

When i get there I am being informed about a new pricing structure starting on June 11, 2018.

Clicked on “Get Started”.

Selected “Maps” and clicked “Continue”.

I used the down arrow to select the “Project”.

I am now presented to “Create Billing Account”.

This was a free service. I clicked “Cancel” and got the next screen which looked promising.

I was brought to a screen to enter a credit card. I am doing this for a company I work for and don’t want to enter my personal card info, so I was stuck.

I am hoping to get this resolved. I have been in contact with HotJoomlaTemplates and I am not sure they know about this new process.