We ran into an issue with a Excel spreadsheet where pasting text into a field was causing it make the text a formula.
The answer is not use the “@” symbol in the beginning of the text. Some people recommend using an apostrophe or something before the text. The following link helped us solve this.
https://www.pcreview.co.uk/threads/function-not-valid-getting-rid-of-the-symbol.1763379/
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We recently had to move a domain from Wild West Domains to another Godaddy Reseller hosting account. This was able to be done in just a few minutes where a domain transfer usually takes a week to complete. We ran into issue when Godaddy moved the DNS in the background and then asked me what the MX record was. They didn’t explain to me that that we should have written it down, so now we had to start from scratch.
I logged into their Office 365 account as the Admin and went to Setup >> Domains. We could see there were issues with the various records.
We clicked on the domain name with the issue and it lead us to some screens to fix the issue.
We clicked on the “click here to view”.
Clicking on “Fix my Records” took me to a Godaddy Login where it asked for authorization and then it would fix my records; however, I had already went in and manually updated the records. Their page gave me good instructions on what records to add. It was broken up in sections and those sections had titles. Those title were the type of record I needed to add. In the image above you will see “MX Records” and CName Records”.
My final records were as follows:
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We needed to put together of list of email accounts a customer has in their Office 365 account. The following article was a huge help.
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The European Union has enacted the General Data Protection Regulation. It’s goal is to streamline the different privacy laws throughout the individual EU States. The benefits for the in the individuals or “data subjects” control over their personal data.
This will allow individuals the right to access their data that any company has and give them the right to have this information erased. Companies also must make the consent process clear for the individual.
Here is a nice article from ConnectWise on how GDPR.
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While working on an older site that used Server Side Includes I found it hard because my WAMP server environment was tweaked enough to use the older include method. I could switch the whole site over to PHP and use that type of include; however, that would be way to much work.
I came across an article which suggested I add the following line to my Apache “httpd.conf” file found in the “C:\WAMP\bin\apache\apacheX.X.X\conf” directory.
Options +Indexes +FollowSymLinks +IncludesThis was located around line 273. This didn’t work. I found another article which gave the following suggestion.
Options Indexes FollowSymLinks IncludesWhen I dropped the “+” before the items my WAMP wouldn’t turn green anymore. I restarted the services but the WAMP icon in the tray never turned green. I added the “+” back and my WAMP turned green quickly; however, the includes still didn’t work.
The article also said to remove the comments from the following lines which I found around line 478.
AddType text/html .shtml
AddOutputFilter INCLUDES .shtmlThis still didn’t work, but the article goes on to say use “.html” instead or “.shtml”. Changing the “.shtml” to “.html” did the trick. I can now use the old HTML “#include file=”somefile.html” “.
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A customer called in because the hard drive in their copier died and was replaced. Since it was replaced the settings were never the same and their “Scan-to-folder” and “scan-to-email” was no longer working.
I could see there was an attempt by someone to get this set up; however, they would get an error about failing to send because of SMTP authentication. In the web interface of the printer which I reached by typing the IP address of the printer into the browser window and supplying the default credentials of “admin” and password “1111”.
Go to the “Properties” tab and in the Menu on the left under “Services” go to “Email” and then “Setup”. Go to the “Required Information” tab. This group is using Office 365 to handle their email, so I needed the following settings:
While still in the “SMTP (Email)” section go to the “SMTP Authentication” tab. Here is what we needed fixed. It should look like the following:
You can use the “test configuration” button to make sure it is working properly.
This YouTube video did help me get the connection to Active Directory working correctly.
Here is a link to Xerox’s support for the copier I was working on.
http://www.support.xerox.com/support/colorqube-9300-series/contact/enus.html?fileLanguage=en
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We had a customer complaining about emails stuck in the spam filter. They were getting an email with the subject line “(3) Incoming messages failed to sync”. In the email was a button to “Restore Messages”; however, when we hovered over the link the web address was for “https://cheapfixerproperties.com/…”.
We told the customer this was a Phishing attempt, and to not click on that button. They are ready had. We ran a full Vipre scan on their machine.
The URL takes you to a site that Google has already flagged.
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We recently dealt with an issue where the customer lost their MS SQL database “SA” password, and the “SA” account was disabled. They were unable to alter the structure of any of their databases.
We found this link which helped us reset the SA password.
https://www.mssqltips.com/sqlservertip/2682/recover-access-to-a-sql-server-instance/
Here are the steps we took.
We used this video to learn to us PSExec properly.
https://www.youtube.com/watch?v=MaAL3C-DuHQ
I had to search for “ssms.exe” to find the path I needed. The path in the first article was different than ours.
This will launch MS SQL Server Manager as “System”, so you are above SA.
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We recently had a customer get a ISP change and on the same day were moving their DNS to Godaddy. A few weeks later they noticed a bunch of emails bouncing back with a lot of the email addresses being for Comcast. We weren’t sure if this was a Godaddy,DNS, Exchange, or ISP issue.
It turned out to be the ISP needed to a PTR (pointer record) to the IP address.
This link helped us know that the PTR record is set by the ISP.
https://community.spiceworks.com/topic/1212792-ptr-record-in-godaddy-not-working
Here are some of the other things we had tried.
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We got a call from a customer that was unable to print a document out of Word. We could use the “Printer Properties” in the “Control Panel” and print a test page. I could print out of Notepad just fine. When we tried to print from Word it was selecting “Print To PDF” when the default printer was a HP 3015.
We found advice on the Web for just plan re-installing the printer.
We reinstalled the printer driver and this resolved the issue.
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