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Migrating Email From Rackspace To Office 365 Godaddy Domain

We have been moving some customers over to Office 365.

Here are some of the steps required to do this.

  1. Setup the account in Office 365.
  2. Use the migration tool
  3. In Office 365 go under Setup >> Domains >> give it a second and it should populate the 3 records you will need to update.
    MX
    TXT
    CNAME
  4. We removed all the older record pertaining to SecureServer.net which was POP, SMTP, CNAME, TXT, and the MX record.
  5. Added the 3 records shown above.
  6. Sent a test and received the email. Replied back and was able to verify the customer could receive the email.

Let us know if this helped you…

 

Change Font Size On Desktop Icons

We had a customer call for this and it took a second to find the right answer. Be prepared to have to restart when you are finished changing the settings.

  • Right-click on the desktop and choose “Personalize“.
  • In the lower left you will see “Display
  • Here you can change your display from Smaller, Medium, and Larger.
  • Restart and you should be set

Let us know if this helped you…

 

Find Office 365 Partner Relationship

We needed to find a new customer’s reseller account for Office 365. It is easy…

  1. Log into their Office 365 account.
    If you are locked out of the admin account start the process to correct as soon as you can.
  2. Our accounts show an “Admin” button on the dashboard/splash screen, click the “Admin” button.
  3. On the left-side menu expand “Settings” by clicking on “Settings” and select “Partner relationships

The following article got me headed on the right path.

https://support.office.com/en-us/article/find-your-office-365-partner-or-reseller-b6c18a9b-2aed-4c84-9d75-af709160258c

Let us know if this helped you…

VOIP – Verizon, Comcast Or Third Party

Voice Over IP is has been around for a long time; however, not until internet speeds were they really a viable option for businesses. We have worked with several companies now and this is one thing we find import to consider and that is “who is your ISP?”

One of customers is with Comcast as the ISP and wants to move over to Verizon to gain the advantages of inexpensive Fiber Optic lines now available at their place of business. The issue is they have Comcast VOIP and they would have to spend a lot of time swapping over their phone system.

We would suggest you look at third-party options such a Nextiva. This will allow you the flexibility of moving between different ISPs without a lot of configuration changes.

Let us know if this helped you…

 

Function Keys Not Working On Keyboard

We got a call from a user who says the keyboard it typing wrong letters. We used the “Device Manager” to see if the driver was up-to-date, and it was. We discovered there was a Extension in her Chrome browser that was labeled as Malware and was suppose to help type-to-search. We removed this Extension, reset the browser, and restarted the machine.

When the machine came back up we found the keyboard to work fine. The customer said the Function Keys still didn’t work right. In a search we discovered this article and the “Function Lock” key.

https://support.microsoft.com/en-us/help/894513/resolve-unexpected-function-f1-f12-or-other-special-key-behavior-on-a

Sure enough the customer had a “F Lock” key. She pressed this key and turned off the function lock and everything was working as normal.

Let us know if this helped you…

 

Outlook Not Opening Excel Document – EMET

Had a customer who was having issues opening Office attachments from Outlook. EMET was popping up and preventing Excel and Word from opening attachments in Outlook.

I found this article which got me started.

https://social.technet.microsoft.com/Forums/office/en-US/deeb260d-96c5-4cb4-80a0-f5242d33095b/emet-55-simexecflow-blocking-excel-amp-other-office-opening?forum=emet

This didn’t fix the issue because Excel and Word were still blocked by EMET.  This also messed up the Office 2013 install, so I ran a repair on Office 2013 from Add and Remove Programs. When Excel opened up I had to re-activate the Office programs. I got this repaired.

I removed EMET and re-installed the latest EMET 5.5. This still didn’t resolve the issue. I found this this next link that lead me down a good path.

https://forums.malwarebytes.com/topic/144762-emet-simexecflow-problem-now-appears-fix-on-my-system/

I removed MalwareBytes, restarted the machine, and everything was working now.

I imported the three .XML files mentioned in the link above as well.

Let us know if this helped you…

 

Google Maps API Setting Up Billing Payments

After June 11, 2018 Google now charges for accessing the Maps API. This API is used often with website plug-ins. Here are the steps I have taken to get this resolved.  This is what the broken API looks like.

I hope this helps someone else out there….

 

 

Setting Up A New Email Account In GSuite

We were asked to create a new email mailbox in a customer’s GSuite account. It is very easy and here are the steps.

  1. Login into the account by going to “https://admin.google.com”
  2. Click on the “Users” button.
  3. Click on the “+” symbol
  4. Fill out the rest of the information for that user and we were set.

Lets us know if this helped you…